Refund policy

We accept return requests for eligible, non-personalized items within 14 days of delivery.

To qualify for a return, the item must be unused, undamaged, and returned in its original packaging. Proof of purchase is required. Please contact us at ncyrscreations@gmail.com before returning an item. Items returned without prior authorization will not be accepted. The return address and instructions will be provided after your return is approved.

CUSTOM AND PERSONALIZED ITEMS

Because they are made specifically for you, customized, personalized, engraved, made-to-size, resized, and special-order items cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.

Please carefully review all names, dates, spelling, personalization details, bracelet sizes, colors, and product options before placing your order. We create personalized products using the information submitted with the order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery at ncyrscreations@gmail.com.

Please include your order number and clear photographs of the item and packaging. We will review the issue and work with you to provide an appropriate replacement or refund. If the damage or error is our responsibility, we will cover the approved return or replacement shipping costs.

RETURN SHIPPING

For approved returns that are not due to damage, a defect, or an error on our part, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged in transit.

CANCELLATIONS

Cancellation requests must be submitted within 2 hours of placing the order. Because many of our products are handmade or personalized, we cannot guarantee cancellation once materials have been prepared or production has begun.

REFUNDS

We will notify you after we receive and inspect your approved return. If the return is accepted, the refund will be issued to the original payment method. Please allow additional processing time for your bank or credit-card company to post the refund.

Questions about returns, refunds, or cancellations may be sent to ncyrscreations@gmail.com.